e-commerce fulfillment store application
Overview
A retail fulfillment app is a tool that helps retailers manage and fulfill customer orders efficiently. The app aims to save time, reduce errors, and improve customer service by providing fast and accurate order fulfillment.
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The app is accessible via Zebra mobile devices with an integrated barcode scanner.
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The app streamlines the order fulfillment process by automating tasks such as packing, shipping label creation, and shipping confirmation.
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The app provides tools to communicate with customers regarding missing products and replacements.
Problem
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The app is horizontal and the scrolling is not user-friendly for the pickers.
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There is limited space in the product card and an additional indication is needed.
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It doesn't support batch picking and working with MFC (Micro fulfillment center).
Solution
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Changing the app to vertical scrolling.
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Mapping all the current and future indications and understanding the information hierarchy of each.
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Creating different flows for zone picking.
Tools
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Figma
My Role
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UX design
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UX research
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UI Design
Timeline
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Research: 3 weeks
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Design: 12+ weeks
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testing: 2 weeks
UI Design
Once the usability issues were resolved, I designed the final screens in Figma.
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I made sure to incorporate the brand's visual identity into the design, including the use of brand colors, typography, and logos.
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I created a clean and organized layout that is easy to navigate, with clear headings, section dividers, and white space to create a sense of hierarchy.
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I chose a clear, legible font that is appropriate for the target audience and used font size, weight, and spacing to create a clear visual hierarchy.
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I designed the app to be responsive for Mobile Zebra devices, smartphones, and tablets, without sacrificing usability.
